Apr 2, 2020Member-onlyThree Steps to Finding Peace in UncertaintyRight now is a sobering time to be a planner. We like to fool ourselves that we can predict the future, or at least map out its possibilities with forecasts, charts, and graphs. But the arrival of COVID-19 has been a potent reminder of how little we can say with…Uncertainty6 min readUncertainty6 min read
Mar 13, 2020Member-onlyMastering Your Emotions in the Age of COVID-19Often emotion sits in the background of our consciousness, present but not fully acknowledged. With the rise of the novel coronavirus, the experience of fear and other emotions is suddenly becoming all too conscious for many of us. …Coronavirus6 min readCoronavirus6 min read
Sep 5, 2017The Problem with AdviceFour Reasons I Stopped Advising and Started Coaching — When I joined Slack back in the summer of 2014, an odd thing happened: strangers started asking me for advice. So I embraced it: helping these ambitious strangers felt right. When I left Slack a year later, I assumed that was all over. But I decided to write about my…Coaching5 min readCoaching5 min read
Published inWhat I Learned at Slack·Oct 27, 2015What I Learned at SlackPart 5: Building a Great Communications Culture on Slack I was the first product manager at Slack. I couldn’t be more grateful for all that I learned helping grow the product and the team, so it’s high time I shared a few of those lessons. It’s easy to forget how completely email owned office communication for the past two…Slack7 min readSlack7 min read
Published inWhat I Learned at Slack·Oct 19, 2015What I Learned at SlackPart 4: The Six Forces of Product Development I was the first product manager at Slack. I couldn’t be more grateful for all that I learned helping grow the product and the team, so it’s high time I shared a few of those lessons. Fast-growing companies like Slack are always changing. They must constantly strive to make sure…Product Management5 min readProduct Management5 min read
Published inWhat I Learned at Slack·Oct 13, 2015What I Learned at SlackPart 3: One Metric is Not Enough I was the first product manager at Slack. I couldn’t be more grateful for all that I learned helping grow the product and the team, so it’s high time I shared a few of those lessons. Many startups these days are focused on optimizing a single top-level metric. Even more…Slack3 min readSlack3 min read
Published inWhat I Learned at Slack·Aug 4, 2015What I Learned at SlackPart 2: Big Ideas, Big Stories I was the first product manager at Slack. I couldn’t be more grateful for all that I learned helping grow the product and the team, so it’s high time I shared a few of those lessons. Slack has been the beneficiary of numerous articles in the press. Rapid growth and…Public Relations3 min readPublic Relations3 min read
Published inWhat I Learned at Slack·Jul 28, 2015What I Learned at SlackPart 1: Peaks and Valleys I was the first product manager at Slack. I couldn’t be more grateful for all that I learned helping grow the product and the team, so it’s high time I shared a few of those lessons. While Slack has earned plenty of kudos for its design details, I think of…Startup3 min readStartup3 min read
